FAQs

Shipping & Orders

How long does it take to process my order?
All orders are shipped out within 2 to 3 days after purchase.

Do you offer international shipping?
Yes, we offer international shipping.

How will I know when my order has shipped?
Once your order ships, you will receive a confirmation email with tracking details. You can track your order by clicking the link to the carrier’s site.

What if I entered the wrong shipping address?
If you entered an incorrect shipping address, please email us at admin@dondadasupport.com immediately.

Returns & Exchanges

What is your return policy?
Returns are only accepted if items are damaged and do not align with the product description.

Do you accept returns or exchanges for sizing issues?
No returns or exchanges for sizing discrepancies. Please refer to the model product pictures and measurements before purchasing.

Sizing & Fit

Do your items fit true to size?
Yes, our items fit true to size for their given style.

How can I determine the best fit for me?
Please refer to the model product pictures and their measurements to understand how the item may fit on you.

Payments & Discounts

What payment methods do you accept?
We accept credit cards, debit cards, PayPal, Sezzle, Klarna, Afterpay, and Affirm.

Product & Care

What materials do you use?
We use a wide variety of high-quality materials and fabrics, ensuring top-tier quality tailored to each style of our pieces.

Will sold-out items be restocked?
Restocks are very rare. We advise purchasing while items are available, as our brand thrives on creativity and constant evolution.

Brand & Collaboration

What is Don Dada Official?
Don Dada Official is a high-end fashion brand built on a boss mentality—limitless, diverse, and innovative. While the name draws from Caribbean culture, the brand itself is not a Caribbean brand but a luxury fashion powerhouse spanning couture, streetwear, and sportswear.

Do you collaborate with others?
We are highly selective when it comes to collaborations. We work with individuals and brands that align with our vision, aesthetic, and commitment to quality. If you believe your work fits within our creative direction, you may reach out.

How can I inquire about a collaboration?
Serious inquiries only. Contact us via email at admin@dondadasupport.com or through our Instagram: @_dondadaofficial, @_streetdada.

Customer Support

How can I contact customer service?
For any inquiries, please email us at admin@dondasupport.com.

When can I expect a response?
Emails will be answered within 24 hours, Monday – Saturday.

Where is Don Dada Official based?
We are proudly based in Atlanta, GA.